A Final Comment

Posted by: repair  :  Category: Troubleshooting

Sometimes, all the hardware can be in working order and all the software configured correctly, yet something still doesn’t work correctly. It is as if you’ve fixed everything but Windows doesn’t quite realize it. Occasionally in these cases, the problem might go away spontaneously. The point here is that despite all the advancements, computers are still far from perfect. As we said earlier, if diagnosing and fixing a problem is taking more time than it’s worth, it is usually best to back up the user data, format the hard drive, and start over again.

By : Book-PC Repair and Maintenance: A Practical Guide

Rescuing a Wet Laptop

Posted by: repair  :  Category: Troubleshooting

It is unfortunately common for liquid to be spilled on laptops. Rescuing such a laptop is a dicey proposition. Success depends on a number of factors, such as the type and quantity of liquid spilled, the steps taken after the spill, and how fast those steps were taken. The proper steps to take are immediately disconnecting the power, removing the battery, and turning the machine over. Never try to power on the machine until it has been serviced doing so will almost guarantee that the computer will be ruined.

To rescue the laptop, disassemble it. There are some instructions, but because there is such variation in laptops, you’ll probably want to consult the manufacturer’s Web page for instructions. You’ll find that some manufacturers provide better instructions than others do. IBM and Dell tend to provide detailed disassembly/reassembly instructions. Soak up any remaining liquid with an absorbent material such as paper towels, hold the computer at an angle, and spray liberally with an electronic contact cleaner that is safe for plastics, such as Blow Off Contact Cleaner (blowoff.com). Spray every nook and cranny in the machine except inside disk drives. Allow the unit to dry, and then reassemble. Then, reconnect power and attempt to boot. If it doesn’t work, it is probably wise to give up, although you should try to connect the hard drive to another machine to back up the data (seeMagnetic Disk Drives,” for more information).

By : Book-PC Repair and Maintenance: A Practical Guide

Restoration of System State Data (2000 and XP Only)

Posted by: repair  :  Category: Troubleshooting

System state data consists of the registry files and many OS files. A recent System State data backup on a Windows 2000 machine created a 241MB file. Back up System State data by using Windows Backup (Start > Run > ntbackup, or Start > Programs (or All Programs) > Accessories > System Tools > Backup). If you use the Backup Wizard, you have the option of backing up the entire or parts of the system, or only the System State data.

Note Windows XP Home Edition does not have the Backup program; however, if you have a retail or OEM copy of XP Home (not a brand name recovery disk), you can install Backup from the disc. Navigate to the VALUEADDMSFTNTBACKUP folder on the CD-ROM and double-click the Ntbackup.msi file on the disc to install Backup.

If there is a recent backup of System State data, restoring it is the next step to take if using the ERD fails. If Windows is still running, open Backup and follow the instructions to restore the System State data. If not, you’ll have to reinstall Windows, perhaps on a new hard drive, and then perform the restore.

Automated System Restore (XP Professional Only)

Automated System Restore (ASR) is XP Pro’s system for backing up the entire OS, including the System State data. It is done through the Backup program, covered earlier.

Note If Backup is installed on XP Home Edition as described in the previous note, ASR appears to be available. However, it won’t work.

The ASR Wizard recreates every disk partition on which there are Windows OS components. For this reason, ASR will back up user data on those partitions, even though Microsoft insists that ASR won’t back up user data. In a system with one disk partition and XP Pro, ASR should be a valid method for backing up and restoring the entire computer. However, because of Microsoft’s warnings, you will probably want to back up user data separately.

The ASR Wizard also creates a floppy that is needed for an ASR restore. An ASR backup includes System State data. Microsoft considers an ASR a last resort.

To create a backup for an ASR, open Backup as described earlier, make sure to be in the Advanced mode, not the Wizard mode, and select the ASR option button. You will need one blank floppy and media for the backup.

ASR Restore

To restore from an ASR backup, boot from an XP Pro CD-ROM as described in the section on the Emergency Repair procedure. When prompted, press to start the restore process, and follow the prompts. You will be prompted to insert the floppy made during the ASR backup, and the backup media.

Backup of All Information on the Computer (XP Pro Only)

If you run Backup in Wizard Mode and run through the wizard, there is a choice to back upAll information on this computer.” This is actually a combination of ASR and a full data backup. Just follow the prompts in the wizard. Restore by running Setup from the Windows XP disc and following the prompts to do a restore.

Note Neither theAll information on this computernor the ASR backup will work on XP Home. To accomplish a backup and recovery in XP Home, you’ll have to install Backup from the Windows disk and do a regular full backup. Then, you’ll have to reinstall Windows anew and then restore the backup.

By : Book-PC Repair and Maintenance: A Practical Guide